Privacy Policy

This Privacy Policy explains how Jina Connect, a product of JINA CODE SYSTEMS ("we", "us"), collects, uses and protects information when you use our hosted platform, website and APIs. If you self-host the open-source edition, you are the data controller for data processed by your deployment.

Data we process

We process account details (name, email, organization), message metadata required to route and deliver communications, billing records, and product telemetry needed to operate and secure the service. Message content is processed only as needed to deliver it through your chosen provider.

How we use data

• To operate, route, and troubleshoot messaging across your connected providers.
• To provide analytics on delivery, read and reply rates.
• To bill accurately and prevent abuse.
• To improve reliability and security of the platform.

Security

Data is encrypted in transit (TLS 1.2+) and at rest (AES-256), with strict tenant isolation, scoped API keys and audit logging. Self-hosting gives you full data residency within your own infrastructure.

Data processing & residency

For hosted customers we act as a data processor on your behalf. A Data Processing Agreement (DPA) is available on request. We are built to be India DPDP-ready and GDPR-friendly.

Your rights

You may request access, correction, export or deletion of personal data we hold about you. Contact hello@jinacode.systems.

Contact

JINA CODE SYSTEMS — hello@jinacode.systems · WhatsApp us.